Case Study

Międzymiastowa speeds up service by 54% with Mobile Waiters

Międzymiastowa speeds up service by 54% with Mobile Waiters
Międzymiastowa speeds up service by 54% with Mobile Waiters

Case Study

Międzymiastowa speeds up service by 54% with Mobile Waiters

Accelerate customer service by:
54%
Increase in sales by
37%
Hours saved
24h

Project:

Speeding up service and improving communication in the premises

Sector:

Gastronomy

Location:

Cracow, Poland

About the Międzymiastowa Restaurant

Miedzymiastowa Restaurant was established in 2016. Initially, it was located in the former Dolne Młyny - a place that brings together Krakow's restaurants, bars and music clubs. Despite the high level of competition at the restaurant's original location, the restaurant quickly began to enjoy a growing reputation and built a strong position in the catering market.

Since July 2021, the venue has been located at 34 Market Square in Kraków. Situated between the old and the new city, the new venue attracts customers with its attractive location as well as original ideas, such as the open-air club in the courtyard of the Spiš Palace, which returns periodically in the summer.

The restaurant's offer is inspired by the cuisine, tastes and customs of cities from Berlin, Stockholm, Barcelona and Tel Aviv to very distant places such as LA, Mexico City, New York or Tokyo. What's more, Miedzymiastowa is not just a restaurant, but also a cocktail bar, by which, as it says, it prefers to call itself a meeting place.

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Montownia
Montownia

Challenge

Guest services

At Miedzymiastowa, 6-8 waiters are responsible (per shift) for serving the guests, who serve nearly 30 tables. Employees have at their disposal 2 stationary POS counters and 2 additional ones located on the bar, which is more than enough in case of moderate traffic. The challenge is at peak times, when this number is often far too low. In order to maintain a high level and quality of service, a solution was sought that would effectively eliminate the problem of queues in front of the POS, which often cause unnecessarily long service times.

At peak times, staff comfort and convenience are also important. In order to increase its efficiency, solutions were sought to help shorten service times and make them easier for staff. The restaurant wanted to completely eliminate the obligation to take orders on cards, which meant that they had to be entered into the POS each time and manually, and then handed over to the kitchen themselves. This long and time-consuming process slowed down service and increased the turnaround time for individual orders. Furthermore, in order to ensure better organisation and increase work comfort, the restaurant manager wanted to implement a solution with which staff would be assigned to serve specific tables.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Restaurant Management

The manager was also looking for improvements to his duties. His work was prolonged by the monthly compilation of staff accounts and the preparation of detailed reports on the work of individual employees. The lack of precise data on when work started or ended and the independent counting of all hours worked consumed too much time, which had to be reduced. The billing of those team members who worked in several positions, with different rates of pay, also proved troublesome.

Rozwiązanie

Widząc potrzeby food hall Montownia, partner PremNet zdecydował się wdrożyć system GoPOS, doskonale przystosowany do pracy w większych kompleksach gastronomicznych.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

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Quote mark

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Montownia
Montownia

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

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Results

Thanks to the combination of the Mobile Waiter and the KDS system, guest service time was reduced by 54%, where the speed of the waiter's customer service along with the immediate transfer of the order to the kitchen is responsible for 68% of this result. It is worth mentioning that the average waiting time for guests to get their meal was reduced by 9 minutes and to receive their bill by 5 minutes. All this translates into faster table turnover, by up to 22%. The functionalities introduced have eliminated the problem of queues building up in front of the POS counter and have significantly improved the work of waiters. As a result, they are able to serve customers faster and, consequently, process even more orders in a shorter time. All of this has also contributed to the increased satisfaction of guests, who can preview selected items on the tablet screen before they decide to place their final order. The option to display all suggested items has significantly increased the value of orders and made it easier for waiters to suggest extras for different orders. Communication between the room and the kitchen has also been improved. From now on, staff send information about a new or ready-to-collect order with a single click, making it reach the customer in question even faster.

Save hours on report generation
24h
Saving hours on employee billing
48h
More employee working hours
10h

By automatically generating accurate reports to analyse sales, the manager saved an average of 24h of work. Automatic time accounting for the entire team resulted in a saving of 48h, and monitoring of lateness shifted to saving an average of 10h of employee work.

Save hours on report generation
24h
Saving hours on employee billing
48h
More employee working hours
10h

Jakie funkcje systemu pomogły strefie gastronomicznej?

Poszczególne funkcjonalności oprogramowania usprawniły wiele działań w Montowni. Oto rozwiązania, które doskonale odnalazły się w kompleksie.

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Try GoPOS 14 days for free