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Case Study

Energylandia - mobile sellers

Energylandia - mobile sellers
Energylandia - mobile sellers

Case Study

Energylandia - mobile sellers

Reduction of waiting time in the queue:
35%
Increase in speed of guest service by
28%
Increase customer satisfaction and comfort by
40%

Project:

Mobile points of sale

Sector:

Entertainment and leisure

Location:

Zator, Poland

Product:

GoPOS, Novitus, eService

About Energylandia

The Energylandia amusement park, located in the southern part of our country, and more specifically in the town of Zator, is the largest amusement park in Central and Eastern Europe. Every year, hundreds of thousands of people, including from abroad, flock to this small town to enjoy the available attractions and experience new, unforgettable experiences.

Energylandia was established in 2014 and at the moment has an area of about 43 hectares, where there are 6 different themed zones: Family, Extreme, Water Park, Aqualantis, Bajkolandia and Dragon Garden.

EnergylandiaOf particular interest to visitors is Hyperion, which is the tallest and fastest rollercoaster in Europe, as well as Zadra, launched in 2019, which is now the tallest wooden rollercoaster in the world.

Within Energylandia you will also find 25 interactive games and activities, as well as 9 performance stages along with a state-of-the-art 7D cinema and the Moya Planetarium. In addition, the park hosts numerous educational and artistic workshops and pyrotechnic shows, included in the ticket price.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Rozwiązanie

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Mobilni kelnerzy

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Green dots

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%

Meet the Mobile Retailers

Check out the innovative solution introduced by the largest amusement park in Poland, allowing for a faster customer service process and maintaining a safe social distance.

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Meet the Mobile Retailers
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The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
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Quote mark

Tworząc nasze oprogramowanie staramy się, aby klientom dostarczało ono kompleksowych rozwiązań, a przy tym tych, dobranych do ich indywidualnych potrzeb. W końcu każdy lokal jest inny, a jego wyzwania różnią się w zależności od wielu aspektów. W przypadku Międzymiastowej zadbaliśmy, aby przy pomoc jednego systemu poprawie uległy różne elementy, jak obsługa gości, komunikacja z kuchnią, proces inwentaryzacji, czy zarządzanie stanami magazynowymi. Nasze innowacyjne narzędzia (w tym Mobilny Kelner czy E-menu) pozwoliły podnieść poziom pracy całego personelu, ale też ogólne wrażenia klientów lokalu.

Grzegorz Kożuchowski
Generalny dyrektor, GoPOS

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