Case Study

Full support for the growing Montownia catering complex

Full support for the growing Montownia catering complex
Full support for the growing Montownia catering complex

Case Study

Full support for the growing Montownia catering complex

Owner time savings
22h
Faster menu editing
32%
Accelerate customer service by
52%

Project:

Support for sales processes throughout the entire catering complex

Sector:

Gastronomy

Location:

Gdańsk, Poland

Product:

GoPOS, GoKDS

About foodhall Montownia

Montownia is a Tricity foodhall complex located in the historic hall of the Gdansk Shipyard. The foodhall was established in 2023 and currently includes 17 restaurants and 3 bars. Montownia's offer is made up of foodhalls with different profiles and flavours of the world, including Poland's first breakfast and restaurant project Green Egg, Indian cuisine restaurant Curry Leaves, sushi bar Sakana, alpine cuisine Melted, Mexican cuisine Banditos, asia fusion Silk&Spicy and many more.

The new face of the entire catering complex draws on the former tradition of the shipyard canteen and community centre. In the interior, original elements have also been preserved and restored, including pre-war tracks, cobblestones and entrance doors, among others. Montownia is also about art, and not just the culinary kind. Inside the food hall, you will find an art installation called Bloop, created by Tricity artist Marcin Zawicki. Especially for this place and inspired by it.

Olek

Szef kuchni

GoPOS is a fantastic sales system. Thanks to it, managing our point has become simpler and more effective. The intuitive interface allows you to quickly serve customers, and comprehensive functions enable us to effectively manage our business. I recommend it to all restaurateurs!

Challenge

The perfect system for servicing entire catering complexes

A modern gastronomic concept, constituting a combination of several independent premises under one banner, was looking for a sales tool that would support individual processes in each premises and give the opportunity to use a uniform solution in all points. Additionally, it had to ensure the possibility of creating any number of locations in the event of additional points being created.

All premises under constant supervision

The food court is a combination of 23 premises. Therefore, the director wanted to obtain access to detailed reports and data on the turnover of each sales point in order to monitor profits on an ongoing basis and take necessary actions. An additional functionality had to be also possibility to create group reports between premises.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Induction of new staff

Customer service for new employees was also a problematic issue. Due to the frequent staff turnover in the catering industry, the staff at the Miedzymiastowa restaurant also had to reckon with dynamic changes. It took time to introduce a new member of staff and to familiarise them thoroughly with the menu, which did not allow them to serve customers properly. The restaurant manager was looking for solutions that were intuitive enough that even a new team would be able to drive sales from day one.

Restaurant Management

The manager was also looking for improvements to his duties. His work was prolonged by the monthly compilation of staff accounts and the preparation of detailed reports on the work of individual employees. The lack of precise data on when work started or ended and the independent counting of all hours worked consumed too much time, which had to be reduced. The billing of those team members who worked in several positions, with different rates of pay, also proved troublesome.

Rozwiązanie

Widząc potrzeby foodhall Montownia, partner PremNet zdecydował się wdrożyć system GoPOS, doskonale przystosowany do pracy w większych kompleksach gastronomicznych.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

GoPOS sales system

The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

Results

Thanks to the combination of the Mobile Waiter and the KDS system, guest service time was reduced by 54%, where the speed of the waiter's customer service along with the immediate transfer of the order to the kitchen is responsible for 68% of this result. It is worth mentioning that the average waiting time for guests to get their meal was reduced by 9 minutes and to receive their bill by 5 minutes. All this translates into faster table turnover, by up to 22%. The functionalities introduced have eliminated the problem of queues building up in front of the POS counter and have significantly improved the work of waiters. As a result, they are able to serve customers faster and, consequently, process even more orders in a shorter time. All of this has also contributed to the increased satisfaction of guests, who can preview selected items on the tablet screen before they decide to place their final order. The option to display all suggested items has significantly increased the value of orders and made it easier for waiters to suggest extras for different orders. Communication between the room and the kitchen has also been improved. From now on, staff send information about a new or ready-to-collect order with a single click, making it reach the customer in question even faster.

Save hours on report generation
24h
Saving hours on employee billing
48h
More employee working hours
10h

By automatically generating accurate reports to analyse sales, the manager saved an average of 24h of work. Automatic time accounting for the entire team resulted in a saving of 48h, and monitoring of lateness shifted to saving an average of 10h of employee work.

Save hours on report generation
24h
Saving hours on employee billing
48h
More employee working hours
10h

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Jakie funkcje systemu pomogły strefie gastronomicznej?

Poszczególne funkcjonalności oprogramowania usprawniły wiele działań w Montowni. Oto rozwiązania, które doskonale odnalazły się w kompleksie.

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