Case Study

Full support for the growing Montownia catering complex

Full support for the growing Montownia catering complex
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Full support for the growing Montownia catering complex
video-0Yf-pV5O0eM

Case Study

Full support for the growing Montownia catering complex

Owner time savings
22h
Faster menu editing
32%
Accelerate customer service by
52%

Project:

Support for sales processes throughout the entire catering complex

Sector:

Gastronomy

Location:

Gdańsk, Poland

Product:

GoPOS, GoKDS

See how Montownia increased operational efficiency with GoPOS

Montownia is a modern gastronomic complex in the Tri-City, located in the historic hall of the Gdańsk Shipyard. Under one roof there are 17 restaurants and 3 bars offering a variety of flavors from around the world. Unique concepts include Green Egg, Curry Leaves , Sakana, Melted, Banditos and Silk&Spicy, and the space is enriched by the artistic installation Bloop by Marcin Zawicki.

From the very beginning, managing such a large complex turned out to be the answer to all needs, enabling monitoring of each premises in real time and saving time on manual preparation of reports. Also, adapting the menu to seasonal changes or lack of raw materials has become easier than ever before. The system, integrated with the payment terminal, has also accelerated the customer service process, eliminating the need to manually enter amounts, and many additional modules provided potential for software expansion in the future.

See what challenges Montownia encountered and what solutions we introduced together with the PremNet Partner to overcome them.

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Dla naszego lokalu z dwoma gwiazdkami Michelin - restauracji Bottiglieria 1881 - poszukiwaliśmy sprawdzonego i pewnego rozwiązania sprzedażowego. Zależało nam, by system był uznany na rynku, a także zapewniał wszystkie ważne dla nas funkcjonalności, w tym możliwość personalizacji poszczególnych ustawień. Nasz wybór padł na GoPOS i jesteśmy zachwyceni funkcjonalnością oraz wydajnością systemu. Od momentu jego wdrożenia zarządzanie operacjami stało się o wiele łatwiejsze, głównie za sprawą bardzo intuicyjnego interfejsu. Naszym gościom zapewniamy sprawną i bezbłędną obsługę, co wpływa jeszcze pozytywniej na ich doświadczenia - a przecież o to unikalne doznanie chodzi w naszej restauracji najbardziej. Na uwagę zasługuje także elastyczność - dzięki niej możemy dostosować system do naszych potrzeb.

Michał Drozdowski
Manager, Bottiglieria 1881

All premises under constant control

The Montownia gastronomic concept, which is a combination of several independent premises under one brand, was looking for a sales tool that would give the opportunity to use a uniform solution in all points. It had to ensure the possibility of creating any number of locations in the event of the creation of additional locations. Managing the entire zone was also a challenge for the owner, who wanted to gain access to detailed group analyzes of the turnover of each point. Moreover, the system had to guarantee the option of making quick changes and free editing of menus and price lists, for example in lack of certain raw materials or seasonal modifications.

GoPOS turned out to be a flexible solution for the entire complex. Thanks to the ability to add individual locations, the software enabled the implementation of a uniform system in all points. The solution also ensured efficient management of the entire complex and automated activities in the facility, eliminating the need to perform them in a traditional way - by hand. Thanks to it, the owner gained access to detailed sales data from each point - in one place. Individual analyzes are now generated in 4 hours less time compared to their manual preparation, and the owner saved up to 22 hours a month on the analysis of all statements and comparisons between premises.

Another appreciated functionality of the system is the possibility to make any changes in the menu. Employees modify menus and price lists 32% faster, and all data is sent immediately to the sales application.

Reduction of service time by
37%
Faster order fulfillment by
21%
Reduction of errors in orders by
58%
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Z punktu widzenia managera, istotna jest także możliwość zdalnego zarządzania i dostępu do danych sprzedażowych z dowolnego miejsca, nawet poza lokalem. Dzięki temu mogę śledzić wydajność naszej restauracji w czasie rzeczywistym oraz generować różnorodne raporty - zarówno te proste, jak i bardziej zaawansowane. To umożliwia mi podejmowanie szybkich i trafnych decyzji, które przyczyniają się do efektywnego zarządzania naszą restauracją.

Michał Drozdowski
Manager, Bottiglieria 1881

Fast sales and payments

Foodhalls, due to their characteristics, always attract crowds of customers. The tool needed had to ensure quick sales from the moment of accepting the order to receiving the payment. It was important that the system had integration with a payment terminal, which would improve the last stage of accepting orders and eliminated the need to manually enter the amount into the terminal. The assembly plant also wanted the sales solution to be stable and ensure smooth operation, including offline in the event of any problems with the Internet.

The GoPOS software ensured stable operation and continuous operation without disruptions. The simple operation of the system and its intuitiveness made it easier for the staff - as a result, employees place orders in as little as three clicks. The GoPOS system has significantly accelerated sales processes and service in individual premises, reducing the time needed for them activities by an average of 37%. The payment process was also improved, and integration with the terminal eliminated the need to manually enter the amount into the device. Automatic information transfer allowed orders to be delivered to customers 21% faster. However, the software ensures not only fast but also error-free customer service, reducing the number of order errors by as much as 58%.

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Easy to use system for everyone

Such a large catering facility as the Montownia food hall requires the employment of numerous staff, who change frequently, especially during the season. Therefore, the tool we were looking for had to be easy to use and have an intuitive interface that every employee could handle, without the need to spend time on long-term implementations.

Intuitive GoPOS software shortened the time needed to introduce new employees, reducing it by 6 hours compared to other sales solutions available on the market. Ease of use and the ability to conduct sales via graphical means Menu preview allows you to start working immediately, without the need for training in how to use the system.

Fast sales and payments

Foodhalls, due to their characteristics, always attract crowds of customers. The tool needed had to ensure quick sales from the moment of accepting the order to receiving the payment. It was important that the system had integration with a payment terminal, which would improve the last stage of accepting orders and eliminated the need to manually enter the amount into the terminal. The assembly plant also wanted the sales solution to be stable and ensure smooth operation, including offline in the event of any problems with the Internet.

The GoPOS software ensured stable operation and continuous operation without disruptions. The simple operation of the system and its intuitiveness made it easier for the staff - as a result, employees place orders in as little as three clicks. The GoPOS system has significantly accelerated sales processes and service in individual premises, reducing the time needed for them activities by an average of 37%. The payment process was also improved, and integration with the terminal eliminated the need to manually enter the amount into the device. Automatic information transfer allowed orders to be delivered to customers 21% faster. However, the software ensures not only fast but also error-free customer service, reducing the number of order errors by as much as 58%.

Fast sales and payments

Foodhalls, due to their characteristics, always attract crowds of customers. The tool needed had to ensure quick sales from the moment of accepting the order to receiving the payment. It was important that the system had integration with a payment terminal, which would improve the last stage of accepting orders and eliminated the need to manually enter the amount into the terminal. The assembly plant also wanted the sales solution to be stable and ensure smooth operation, including offline in the event of any problems with the Internet.

The GoPOS software ensured stable operation and continuous operation without disruptions. The simple operation of the system and its intuitiveness made it easier for the staff - as a result, employees place orders in as little as three clicks. The GoPOS system has significantly accelerated sales processes and service in individual premises, reducing the time needed for them activities by an average of 37%. The payment process was also improved, and integration with the terminal eliminated the need to manually enter the amount into the device. Automatic information transfer allowed orders to be delivered to customers 21% faster. However, the software ensures not only fast but also error-free customer service, reducing the number of order errors by as much as 58%.

Reduction of service time by
37%
Faster order fulfillment by
21%
Reduction of errors in orders by
58%
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Wprowadzenie nowoczesnych rozwiązań GoPOS w tak renomowanym lokalu to dla nas ogromne wyróżnienie i potwierdzenie jakości naszych technologii. Wykorzystanie naszych systemów znacząco usprawniło codzienne operacje w restauracji, poprawiło komunikację w zespole oraz zwiększyło widoczność kluczowych danych, ułatwiając pracę managerowi. Tworząc nasze rozwiązania, zawsze stawiamy na innowacyjność, by zapewnić klientom narzędzia, które nie tylko spełniają ich oczekiwania, ale także pomagają osiągać nowe standardy obsługi i zarządzania. Cieszymy się, że mogliśmy przyczynić się do tego w restauracji Bottiglieria 1881, pomagając w dalszym zachwycaniu gości i utrzymaniu pozycji lidera w branży gastronomicznej.

Grzegorz Kożuchowski
Dyrektor generalny, GoPOS

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Jakie funkcje systemu pomogły restauracji?

Poszczególne funkcjonalności oprogramowania usprawniły wiele działań w restauracji Bottiglieria 1881. Oto rozwiązania, które doskonale odnalazły się w kompleksie.

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