The GoPOS software has streamlined the entire order handling process. It has enabled employees to take orders in as few as three clicks, effectively reducing the time previously required when entering orders at the POS counter.

The software, which is simple and intuitive to use, has also significantly reduced the time needed to induct new employees and has ensured that the entire premises remains high quality and efficient. The training process has become much quicker and hassle-free, and new staff can find detailed information on all items served in the pub in one place from within the app.

The system has also helped the venue manager: it has enabled more efficient management and full control of the outlet, even when away from the venue. Employee billing, which was particularly time-consuming, has become a breeze, thanks to the storage of essential data - such as working time, start and end times, or the rate assigned to a particular position - in one place.

Mobile waiters proved to be a particularly welcome solution, which - in line with the establishment's expectations - effectively reduced customer service times and further improved the quality of work for all staff. Employees were equipped with tablets with GoPOS sales software, which eliminated the previous need to take orders on cards. The system allowed them to be conveniently picked up directly at the guests' tables and then - in a few clicks - automatically transferred to the kitchen, without the need to constantly run to the POS station and enter individual order data into the system each time. This has reduced the three-step process of taking and handling an order to a single step - entering the data on the tablet. Once the dish is prepared, the status information is automatically sent and also appears on the waiter's tablet.

Employees are thus able to serve more guests in a shorter time, which has a direct impact on faster table turnover and, in practice, means more sales for the establishment. In addition, they have been assigned to specific tables, which has made it possible to maintain order in their work and provide the highest level of service, to the guests visiting the premises.

The mobile devices, together with the sales system, have made it easier to serve the guests. Thanks to them, waiters can show the consumer what the dish he or she has ordered looks like and the employee himself or herself can offer the best-fitting toppings, assigned as 'suggested'. As a result, even new waiters, without knowing the entire menu, can make suggestive sales.

The GoKDS system introduced in the kitchen has greatly facilitated the work of the cooks and reduced many of the errors that staff previously faced when receiving individual orders on slips of paper. The kitchen now receives precise guidelines for all ordered items, so that staff do not get lost in too much chaotic data or the order in which dishes are served. The cooks have a screen in front of them on which they change the status of orders with a single click: they mark them as accepted, processed and ready for collection. The waiter can also see the information about the various stages, so that he no longer has to run around checking whether the dish is already prepared.

The loyalty programmes introduced allowed employees to purchase selected promotions and personalised discounts through loyalty cards or vouchers. This allows the premises to create any discounts and generate promotional campaigns - completely customised. The manager are also free to decide which products or categories to include, or on which days and times to apply.

Thanks to the combination of the Mobile Waiter and the KDS system, guest service time was reduced by 54%, where the speed of the waiter's customer service along with the immediate transfer of the order to the kitchen is responsible for 68% of this result. It is worth mentioning that the average waiting time for guests to get their meal was reduced by 9 minutes and to receive their bill by 5 minutes. All this translates into faster table turnover, by up to 22%. The functionalities introduced have eliminated the problem of queues building up in front of the POS counter and have significantly improved the work of waiters. As a result, they are able to serve customers faster and, consequently, process even more orders in a shorter time. All of this has also contributed to the increased satisfaction of guests, who can preview selected items on the tablet screen before they decide to place their final order. The option to display all suggested items has significantly increased the value of orders and made it easier for waiters to suggest extras for different orders. Communication between the room and the kitchen has also been improved. From now on, staff send information about a new or ready-to-collect order with a single click, making it reach the customer in question even faster.

By automatically generating accurate reports to analyse sales, the manager saved an average of 24h of work. Automatic time accounting for the entire team resulted in a saving of 48h, and monitoring of lateness shifted to saving an average of 10h of employee work.