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Case Study

Energylandia - mobile sellers

Energylandia - mobile sellers
Energylandia - mobile sellers

Case Study

Energylandia - mobile sellers

Reduction of waiting time in the queue:
35%
Increase in speed of guest service by
28%
Increase customer satisfaction and comfort by
40%

Project:

Mobile points of sale

Sector:

Entertainment and leisure

Location:

Zator, Poland

Product:

GoPOS, Novitus, eService

About Energylandia

The Energylandia amusement park, located in the southern part of our country, and more specifically in the town of Zator, is the largest amusement park in Central and Eastern Europe. Every year, hundreds of thousands of people, including from abroad, flock to this small town to enjoy the available attractions and experience new, unforgettable experiences.

Energylandia was established in 2014 and at the moment has an area of about 43 hectares, where there are 6 different themed zones: Family, Extreme, Water Park, Aqualantis, Bajkolandia and Dragon Garden.

EnergylandiaOf particular interest to visitors is Hyperion, which is the tallest and fastest rollercoaster in Europe, as well as Zadra, launched in 2019, which is now the tallest wooden rollercoaster in the world.

Within Energylandia you will also find 25 interactive games and activities, as well as 9 performance stages along with a state-of-the-art 7D cinema and the Moya Planetarium. In addition, the park hosts numerous educational and artistic workshops and pyrotechnic shows, included in the ticket price.

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Quote mark

Chcieliśmy stworzyć miejsce, które w jednym mieście łączyłoby smaki charakterystyczne dla wielu zakątków świata. Międzymiastowa to międzykontynentalne połączenie kuchni i zwyczajów, które zestawiamy w najlepszych kombinacjach. Poza tym staliśmy się lokalem, który doskonale łączy nie tylko różne smaki, ale i ludzi oraz lokalną społeczność. Jesteśmy miejscem stworzonym dla spotkań, długich rozmów i niekończących się drinków.

Jacek Gawryluk
Właściciel, Międzymiastowa

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Rozwiązanie

Biorąc pod uwagę powyższe wyzwania zdecydowaliśmy się wprowadzić uniwersalne i spersonalizowane rozwiązania, które pomogły rozwiązać wszystkie problemy naszego klienta.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Mobilni kelnerzy

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

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Mobilni Kelnerzy to rozwiązanie stworzone dla naszego lokalu. Obsługa na tabletach znacznie ułatwiła pracę naszemu personelowi, który w zaledwie kilku kliknięciach może przyjąć całe zamówienie i od razu przesłać je na kuchnię. Jest ogromną wygodą także dla nowych pracowników, bo aplikacja jest prosta i intuicyjna w obsłudze. System pomógł też usprawnić pracę managera, który dzięki przeróżnym raportom może teraz porównywać i zarządzać lokalem w dowolnej chwili i miejscu. Dostęp do wszystkich danych znacznie skrócił czas, jaki wcześniej potrzebowałam, by przygotować wszystkie zestawienia. Teraz, gdy oprogramowanie robi to za mnie, mogę skupić się na pozostałych czynnościach.

Marlena
Manager, Międzymiastowa

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Green dots
Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%

The challenge

Recent months have been extremely busy for Energylandia. This was mainly due to the constant enlargement of the park and the construction of the new Aqualantis zone. The growing number of new attractions, the modernity of the facility and a number of excellent promotional activities have resulted in a constantly growing number of visitors, and the amusement park is popular not only among Polish tourists.

The challenge we face is the constant need to improve and streamline our services in order to continually increase the level of customer service. Efficient guest service is one of the most important goals of the company. It was therefore imperative to find and then implement a bespoke solution for the size of the facility.

Reduction of waiting time in the queue:
35%
Increase in speed of visitor services by
28%
Increased customer satisfaction and comfort o
40%
Green dots
Quote mark

Tworząc nasze oprogramowanie staramy się, aby klientom dostarczało ono kompleksowych rozwiązań, a przy tym dobranych do ich indywidualnych potrzeb. W końcu każdy lokal jest inny, a jego wyzwania różnią się w zależności od wielu aspektów. W Międzymiastowej zadbaliśmy, aby system skutecznie usprawnił i przyspieszył obsługę gości, a także ułatwił pracę kelnerów. Rozwiązania wzbogaciliśmy o programy lojalnościowe, które dodatkowo uatrakcyjniają niepowtarzalną ofertę restauracji.

Grzegorz Kożuchowski
Generalny dyrektor, GoPOS

Jakie funkcje systemu pomogły restauracji?

Poszczególne funkcjonalności oprogramowania usprawniły wiele działań w Międzymiastowej. Oto rozwiązania, które doskonale odnalazły się w lokalu.

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