From the very beginning, Viral Kebab wanted to avoid sales based on several separate devices. That is why from day one, they decided on All in One - a single terminal that combines the POS system, fiscal printer, and payment terminal in one device.

Compared to a classic setup of several devices at the sales point, this approach means up to 70% lower costs for station setup. What did this achieve in practice?

• Less equipment and lower costs for opening a location.
• Faster service - a shorter order-taking and settlement process.
• Easier team onboarding - one consistent interface and one work standard at the sales point.

As traffic began to grow, the next step was to relieve staff during peak hours. Viral Kebab added GoKiosk self-service kiosks, allowing guests to place orders and choose add-ons faster.

• Guest self-service – selecting items, extras, and modifiers without involving staff.
• Upselling and higher basket value – increased revenue with the same traffic thanks to natural suggestions for add-ons and extras during the ordering process.
• Shorter queues – especially during peak hours.
• Up-to-date menu and offers – changes are visible instantly on the kiosks.

Viral Kebab currently partners with 5 delivery companies, but this doesn't mean 5 separate devices and manual order handling. Thanks to GoHub, which integrates delivery platforms, orders from various services go to a single POS system and are forwarded for fulfillment without manual re-entry. This reduces errors, speeds up service, and organizes team workflow during peak hours.

• 5 delivery companies, one management point - instead of several devices and scattered processes.
• No manual re-entry - fewer mistakes and faster forwarding of orders for fulfillment.
• Smoother work during peak times - the team operates on a single system without switching between tablets.

After an order is registered at any touchpoint, the information is sent instantly to the KDS (Kitchen Display System). It is the operational heart of the kitchen, replacing unreliable paper tickets with a digital information flow.

• Automatic order routing to the kitchen.
• Real-time updates of dish statuses.
• Efficient communication between the front-of-house and the kitchen.

The order numbering system at Viral Kebab organizes the pickup area and streamlines order collection. Once an order is placed, the number immediately appears on the screen along with its fulfillment status (e.g., 'in preparation'). When the kitchen marks an order as ready, the Guest immediately sees when it can be collected next to their number. As a result, the pickup process runs more smoothly, with fewer questions and less chaos at the counter.

• Faster order collection - fewer queues and less congestion at the pickup area.
• Fewer questions for staff - the status shows which orders are being prepared and which are ready.
• Smoother on-site pickup - clear information on when an order is ready for collection, without confusion.

In a venue with such high traffic, precise raw material settlement is crucial. The GoStock module provides full control over inventory levels by linking sales with technical recipes.

• Automatic depletion - Every unit sold via POS, Kiosk, or delivery channel automatically deducts the corresponding raw material weight from the inventory.
• Stocktaking and discrepancies - The control process is based on variance analysis. 'GoStock looks after raw materials, reconciles them with sales, and allows for quick stocktaking.'