In restaurants such as Restauracja Góralska, Karcma Bania, and Rohatka, service speed and quality are essential. Implementing the Mobile Waiter system enabled waitstaff to serve guests without the need to repeatedly return to stationary POS terminals, as they did before. Orders are now taken and sent to the kitchen directly from the mobile device, allowing for:

• 35% faster table service - waiters save time moving around and can serve more guests more efficiently.
• Elimination of order errors - integration with KDS ensures orders go straight to the kitchen, completely removing the risk of mistakes.
• 15% increase in order value - thanks to smart upselling recommendations and real-time promotions, staff can suggest relevant extras with ease.
• Better service for large groups - bill splitting, assigning items to individual guests, and supporting multiple payment methods streamline the checkout process.

An additional advantage is the GoKDS system, which organizes kitchen workflow and allows waiters to track order status in real time. This solution has improved teamwork and reduced order processing time by 20%.

In venues such as Zielony Szałas and other fast-service spots across the resort, smooth and fast guest service is key. Thanks to GoPOS, the numbering system, and GoKDS, the entire process of ordering, preparing, and picking up meals has been fully automated:

• Orders are placed at the POS terminal, and the transaction amount is automatically displayed on the payment terminal, eliminating the need for manual input.
• The numbering system displays order status on screens - guests know exactly when to collect their meal, which shortened queues by 40% and greatly improved customer comfort.
• GoKDS in the kitchen speeds up order fulfillment, eliminates mistakes, and improves team coordination.

Thanks to these solutions, gastronomy at Bania Resort is more efficient, faster, and smoother - delivering an even better guest experience.

In hotel rooms, QR codes allow guests to use room service without calling the front desk - just scan the code to order food directly to the room. Staff immediately sees where the order comes from, reducing errors and speeding up service.

In restaurants, the lobby, and the club, QR codes enable quick ordering and convenient payments. Guests can scan a code from the table, select dishes, and pay with a method of their choice - card, cash, or hotel wristband. There’s no need to wait for a waiter, allowing the staff to focus on delivering the orders.

• Increased sales in the lobby and club - order values rose by 15% thanks to QR Code Menu.
• Queue reduction - no more standing in line at the bar or waiting for service, which significantly speeds up the ordering process.
• Personalized service - the system instantly detects the order’s location, eliminating errors and speeding up fulfillment.
• Convenience and flexibility - guests can order and pay anytime, without time pressure.

After purchasing a ticket, guests receive an NFC wristband that serves as a digital key to all amenities within the Terma complex:

• Entrance gates - the wristband allows fast, seamless gate access, eliminating the need for paper tickets or QR codes on smartphones.
• Changing room lockers - simply tap the wristband on the reader to open or close the assigned locker.
• Cashless payments - the wristband functions as a digital wallet, enabling purchases at restaurants, bars, and food outlets across the facility.

With GoPOS Now, Bania Resort managers can access detailed sales reports at any time, enabling them to make faster and more informed business decisions.

The integration of GoPOS with the Betasi hotel system and the Droplabs online ticket sales platform streamlines payment management across the entire resort. Our POS system serves as the foundation that ensures consistency across all processes and eliminates unnecessary manual work.

• Instant registration of tickets in the sales system - tickets purchased online through the Droplabs platform automatically appear in the GoPOS system after being used, eliminating the need for manual data entry and ensuring that online ticket sales data is consistent with the sales system data at the thermal baths.
• Full control over payments - all expenses from restaurants, bars, spa, and other services are automatically assigned to the guest's hotel account, reducing billing errors by 20% compared to the manual process.
• Faster payment processing at checkout - guests receive one complete invoice without the need to manually summarize transactions.

Before implementing the system, Bania Resort struggled with stock control and precise delivery planning. Thanks to GoStock and the inventory app, the following improvements were made:

• Real-time stock monitoring - staff has immediate access to current data, enabling faster response to shortages.
• 20% reduction in warehouse losses - through precise tracking of ingredient usage and real-time control of food costs.
• Automation of internal orders - from the central warehouse to sub-warehouses within the resort, eliminating delays and reducing errors to zero.
• 70% faster inventory process - enabled by a mobile app integrated with a scale, allowing staff to scan products using a smartphone, reducing errors, saving time, and automatically generating reports.