Case Study

Discover how the Woosabi restaurant chain uses the GoPOS system to speed up guest service

Discover how the Woosabi restaurant chain uses the GoPOS system to speed up guest service
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Discover how the Woosabi restaurant chain uses the GoPOS system to speed up guest service
video-9bhFZY8sErM
Case Study
Discover how the Woosabi restaurant chain uses the GoPOS system to speed up guest service
Save manager's time monthly by
26h
Eliminate errors during order transmission by
100%
Shorter order preparation time by
22%

Project:

Technological support of the rapidly growing Woosabi locator network

Sector:

Gastronomy

Location:

Kraków, Wrocław, Gdańsk, Poland

Implementation:

GoPOS

Check out how Woosabi is implementing GoPOS technology innovations and achieving impressive customer service results

Woosabi is a dynamically growing chain of restaurants and cocktail bars located in Wrocław, Gdańsk and Kraków, known for Asian cuisine, signature drinks and a unique atmosphere. The venues stand out with their original interior design - especially the Kraków restaurant located in a historic tram depot, designed by CUDO studio.

From the beginning, the brand has focused on fast and high-quality service, which is why it implemented GoPOS solutions supporting the daily work of restaurants and the management of a multi-location network.

See how technology supports their key areas of operation.

  • Effects of the GoPOS implementation in the Woosabi restaurant network - a results table showing the key challenges and outcomes of the implementation - read more.
  • Improved management of the entire network with GoPOS - control over sales, reports and staff work across multiple locations from one place - read more.
  • Mobile Waiter for faster tableside guest service - faster order taking, smoother payments and better table turnover in the restaurant - read more.
  • GoKDS for better communication between the dining area and the kitchen - automatic order transfer to the kitchen and real-time tracking of dish preparation stages - read more.
  • Clear and organised stock management with the GoStock inventory system - control over stock levels and better purchasing planning in food service venues - read more.
Green dots
Quote mark

Celem wdrożenia było uporządkowanie procesów w całej sieci: centralna baza produktów, spójne zasady sprzedaży i rozliczeń oraz raportowanie, które pozwala porównywać wyniki między obiektami w sposób jednoznaczny.

Dominika Mazur-Dramé
Dyrektor ds. inwestycji i rozwoju gastronomii

Streamline management of the entire network with GoPOS

One of the main challenges Woosabi faced was how to effectively manage its dispersed restaurant network. The implementation of GoPOS answered these needs perfectly, enabling convenient management of all points of sale from a single panel - from anywhere and on mobile devices thanks to a dedicated app, available on iOS and Android. By storing sales data in the cloud, the owner has real-time access to detailed information on the sales performance of each outlet, including an analysis of the popularity of individual dishes, the most frequently selected payment methods and the days with the highest traffic. The software also makes it convenient to create group reports and make informed business decisions based on accurate analysis.

GoPOS not only makes it easy to monitor financial performance, but also allows for effective remote management of staff. The owner can remotely control the attendance of employees, monitor their efficiency and efficiently carry out monthly billing for hours worked. Automating these processes increases accuracy and saves valuable time - an average of about 26 hours per month that would have to be spent on manual reporting and billing.

Self-service kiosk: shorter queues and higher average order value

As traffic began to grow, the next step was to relieve staff during peak hours. Viral Kebab added GoKiosk self-service kiosks, allowing guests to place orders and choose add-ons faster.

  • Guest self-service – selecting items, extras, and modifiers without involving staff.
  • Upselling and higher basket value – increased revenue with the same traffic thanks to natural suggestions for add-ons and extras during the ordering process.
  • Shorter queues – especially during peak hours.
  • Up-to-date menu and offers – changes are visible instantly on the kiosks.

Comprehensive end-to-end order processing station

From the very beginning, Viral Kebab wanted to avoid sales based on several separate devices. That is why from day one, they decided on All in One - a single terminal that combines the POS system, fiscal printer, and payment terminal in one device.

Compared to a classic setup of several devices at the sales point, this approach means up to 70% lower costs for station setup. What did this achieve in practice?

  • Less equipment and lower costs for opening a location.
  • Faster service - a shorter order-taking and settlement process.
  • Easier team onboarding - one consistent interface and one work standard at the sales point.

See how GoPOS works in practice!

Your venue can operate this way too. Check our interactive map to see how the available solutions actually work!

Comprehensive end-to-end order processing station

From the very beginning, Viral Kebab wanted to avoid sales based on several separate devices. That is why from day one, they decided on All in One - a single terminal that combines the POS system, fiscal printer, and payment terminal in one device.

Compared to a classic setup of several devices at the sales point, this approach means up to 70% lower costs for station setup. What did this achieve in practice?

  • Less equipment and lower costs for opening a location.
  • Faster service - a shorter order-taking and settlement process.
  • Easier team onboarding - one consistent interface and one work standard at the sales point.
Green dots
Quote mark

Na sali zamówienie przyjmowane jest przy stoliku i od razu trafia do realizacji. Dzięki temu skracamy ścieżkę obsługi, a kuchnia dostaje kompletne, czytelne zlecenie bez dodatkowych kroków po drodze.

Michał Nejranowski
Manager restauracji Halicka Puro Kraków Kazimierz

Self-service kiosk: shorter queues and higher average order value

As traffic began to grow, the next step was to relieve staff during peak hours. Viral Kebab added GoKiosk self-service kiosks, allowing guests to place orders and choose add-ons faster.

  • Guest self-service – selecting items, extras, and modifiers without involving staff.
  • Upselling and higher basket value – increased revenue with the same traffic thanks to natural suggestions for add-ons and extras during the ordering process.
  • Shorter queues – especially during peak hours.
  • Up-to-date menu and offers – changes are visible instantly on the kiosks.

Self-service kiosk: shorter queues and higher average order value

As traffic began to grow, the next step was to relieve staff during peak hours. Viral Kebab added GoKiosk self-service kiosks, allowing guests to place orders and choose add-ons faster.

  • Guest self-service – selecting items, extras, and modifiers without involving staff.
  • Upselling and higher basket value – increased revenue with the same traffic thanks to natural suggestions for add-ons and extras during the ordering process.
  • Shorter queues – especially during peak hours.
  • Up-to-date menu and offers – changes are visible instantly on the kiosks.
Higher throughput during peak hours by
30%
Increase in basket value by
12%
Shorter order waiting time by
20%

Self-service kiosk: shorter queues and higher average order value

As traffic began to grow, the next step was to relieve staff during peak hours. Viral Kebab added GoKiosk self-service kiosks, allowing guests to place orders and choose add-ons faster.

  • Guest self-service – selecting items, extras, and modifiers without involving staff.
  • Upselling and higher basket value – increased revenue with the same traffic thanks to natural suggestions for add-ons and extras during the ordering process.
  • Shorter queues – especially during peak hours.
  • Up-to-date menu and offers – changes are visible instantly on the kiosks.

Effects of the GoPOS implementation in the Woosabi restaurant network

Discover how GoPOS solutions helped Woosabi improve service, automate processes and increase operational efficiency across its venues.

Area Before GoPOS implementation After GoPOS implementation
Restaurant network management Before GoPOS implementation Managing several restaurants required working across different systems and locations After GoPOS implementation All points of sale are managed from one place
Manager’s working time Before GoPOS implementation Manual reporting and settlements took additional time each month. After GoPOS implementation The manager saves around 26 hours per month thanks to automated reporting and settlements
Communication with the kitchen Before GoPOS implementation Information was passed on verbally or through printed order tickets. After GoPOS implementation Orders are sent automatically to KDS screens, allowing the kitchen to see statuses and the order of preparation
Waiter service Before GoPOS implementation Taking orders at the tables was time-consuming After GoPOS implementation Orders can now be taken quickly and conveniently in just three clicks
Communication with the kitchen Before GoPOS implementation Errors occurred when orders were manually passed to the kitchen After GoPOS implementation Thanks to automatic order transfer to the kitchen, 100% of errors were eliminated
Order preparation Before GoPOS implementation Longer order preparation times made efficient guest service more difficult After GoPOS implementation Order preparation time was reduced by 22%
Kitchen efficiency Before GoPOS implementation Difficulties in managing order priorities affected the organisation of kitchen work After GoPOS implementation Kitchen work organisation became 28% more efficient
Stock management Before GoPOS implementation Limited control over stock levels led to shortages of ingredients After GoPOS implementation Constant access to real stock levels in GoStock made it easier to plan ingredient orders

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